After staying at the Four Seasons Tokyo during a recent vacation, we have decided we need to go on holidays less often, but in more style. I was completely amazed by the level of service and their treatment of our little ones.
The Four Seasons is located in an area of Tokyo called Marunouchi and is very centrally located to walk to Ginza (one of the largest the shopping areas), Tokyo Disney (fifteen minutes on the train), The Imperial Palace (five minutes walk) and lots of other destinations. We wished we had stayed longer in this area of Tokyo as it is so close to so many attractions and the train station is just under the hotel.
We were to be met as we got off the train and I assumed this meant we’d find someone waiting for us at street level. Being the Four Seasons, the staff actually bought tickets and met us on the platform as the train arrived so they could carry bags, prams and everything else we possessed (I am not one to travel particularly lightly). Not only did they do this on our arrival, but every time we headed out, they came with us to carry bags, escort us to the train platform and point us in the right direction. This service was invaluable (as were our iPhones for taking photos of every sign along the way so we could retrace our steps back at the end of the day without getting lost).
The rooms at the hotel are very large, something I was not expecting from what I’d heard about Japanese hotel rooms. We had a Premier room which was fifty-two square metres with a long corridor so the kids could play or sit on the floor and colour or draw. Even in a city like Tokyo with so much to do and see, we found ourselves spending half days in the room just hanging out with the kids playing (while we took it in turns to go to the day spa!) This included a steam sauna, jet showers, and a traditional Onsen bath. Did I mention the bullet trains go right past your window, we never tired of this and the kids were counting just how many tracks and bullets trains came past whenever we were in the room.
Not only are the rooms so well appointed for adults but for kids it was amazing. They had completely baby-proofed the room, with all corners of the desk, side tables, any sharp edges at all had padded fabric around each corner, we were so impressed by this. If it’s not the kids bumping into things, how often do you bruise yourself in the middle of the night on a sharp edge at a hotel as you are in unfamiliar territory (please tell me I am not alone here!)
Now for the kids amenities. Not only did the kids get personalised activity books and cookies, with their names on everything when we arrived, but the room was equipped with foot stools by the toilet and bath, a hygienic twist-top nappy bin in the bathroom, kids’ toothbrush packs with strawberry toothpaste, bath toys and teddy bear sponges, and my favourite amenity of all for the kids, mini bath robes and slippers. I just had to show you this photo!
I can recommend the ekki bar & grill which we went to quite a few times and all other aspects of our stay at the Four Seasons were beyond our expectations.
If you want a luxurious hotel which is child-friendly and in a terrific location, you can’t go past the Four Seasons Marunouchi in Tokyo. I can’t recommend this property enough.
There is also another Four Seasons in Toyko we have reviewed in the past, so have a look at our past editorial if you are planning a trip.